Loveseats Wooden

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Hi Ian,
Thanks for your message. The celebrations went very well. My parents loved the seat, remarked on how comfy it was to sit on and the high quality of the product. So thank you so much for your help in being able to resolve it. I was impressed with how helpful you and your wife were and aware that not everywhere would have been so accomodating and taken responsibility. So that was much appreciated.Many thanks Rebecca

Simply Wood Customer Service

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Recently I bought a `”Simply Wood” garden bench which unfortunately developed a couple of faults – Ian and his team could not have been more helpful. I live on Shetland, so the delivery cost alone must have been substantial. Excellent communication and customer service – so refreshing compared to some other online companies I have dealt with, and it is very much appreciated. Thank you – Ian Hunt.

Garden Bench

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Hello Ian, and many apologies that I have not replied sooner – my neighbour has just knocked on my door this afternoon (Saturday 6th November) to tell me that he has a large parcel

in his garden room – it turns out to be the bench, delivered to the wrong address. He has been away, we have also been away, so it`s only just been discovered. It`s blowing a gale up here

and chucking it down with rain, so I won`t be assembling it for a while – when I do, I will let you know.

Thank you very much for your excellent service, I will put good feedback on your website.

With best wishes

Ian

Hedgehog Houses – Simply Wood

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Hi Ian
Further to our telephone conversation last week, here are the Facebook pages where they talk a lot about hedgehog houses and recommendations, etc.
Hedgehog Highways – 18,600 membersSaving Hedgehogs all over the UK – 8,200 members
I love the hedgehog house and hedgehog feeding station I purchased from you.  They are the best quality ones that I have seen and purchased.  Congratulations on a fantastic product.
Kind regardsJudy McCallum

Bench Aftercare

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Hi Ian, Thanks for trying to phone me today, we were taking advantage of the sun by spending the day on the beach rather than our new bench!   Thanks for the advice on its care, I’ll give it a coat of Cuprinol or similar if I can find a matching colour, before winter comes.  I could use a cover but it means I have  to take it off even though all I want to do is sit down to put on my gardening shoes.   Sounds like teak oil is not such a good idea. Wish all companies had Customer care as good as yours, perhaps it’s because you are in Yorkshire renowned for their friendly helpfulness..  Best Wishes        John

Paving Joints

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Morning

I recently ordered and received two excellent Planters – which so far am very pleased with and for once even more pleased that they weren’t ‘Made in China’ so even more reason to support a UK company.

As I intend to change them from two very old ones (falling apart now!) I was wondering if you would recommend any wood treatment to preserve them further and would it be alright to use a plastic liner – to help them last longer!

I shall definitely check your website out as had been wondering how best to repair my paving joints and it would appear you may have resolved my problem there for me too!

Many thanks in advance and for the excellent – solid wood Planters.

Regards

Felicity