Thanks for your email regarding delivery of my order. As a director of a small business myself, I am impressed that you have personally dealt with this small purchase and kept me fully informed of progress along the way. Small touches like this go along way towards repeat orders.
As for the goods, no apologies are necessary as they arrived promptly this morning. Compared to other online suppliers recently (Amazon, Boots, M&S, etc) your carriers are to be congratulated in delivering the goods when promised, even in these difficult times!
I have opened the boxes and am impressed by the sturdy quality and design of the items. Good to see a British company that can provide properly made items delivered on time, in contrast to the cheaper, but inferior Chinese made goods that come from half a world away, together with a dose of Covid-19!
Thanks again for your excellent service.